Privacy Policy

Information you provide directly:

• Name, email address, phone number, and practice name when you fill in a contact form, scorecard, or book a strategy call
• Business information you share during consultations (e.g. practice location, services offered, advertising history)
• Any other information you voluntarily provide in correspondence with us

Information collected automatically:

• Device and browser information (e.g. browser type, operating system)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths on our website
• Referral source (how you found our website)

Information from third parties:

• Google Ads and Meta (Facebook/Instagram) campaign performance data related to your practice's advertising (only when you are a client and have granted access)
• Google Analytics data about website visitors (anonymised and aggregated)

We use the information we collect for the following purposes:

• To provide our services: Setting up and managing advertising campaigns, optimising your marketing, and delivering performance reports
• To communicate with you: Responding to enquiries, sending strategy recommendations, and providing client updates
• To improve our website and services: Understanding how visitors use our site so we can make it better
• To send marketing communications: Only where you have opted in or where we have a legitimate business relationship. You can unsubscribe at any time
• To comply with legal obligations: Where required by Australian law

We will never sell your personal information to third parties.

We may share your information with:

• Google and Meta: To run and optimise advertising campaigns on your behalf (client data only, with your authorisation)
• Hosting and email providers: Our website is hosted on Hostinger. Email communications may be processed through third-party email services
• Analytics providers: Google Analytics processes anonymised website usage data
• Professional advisors: Accountants or legal advisors where necessary for business operations
• Law enforcement: Where required by law, court order, or to protect rights, property, or safety

We require all third-party service providers to handle your information in accordance with applicable privacy laws. Where data is transferred overseas (e.g. to Google or Meta servers), we take reasonable steps to ensure your information is protected in accordance with the APPs.

Our website uses cookies and similar tracking technologies to improve your experience and measure website performance. These include:

• Essential cookies: Required for the website to function (e.g. remembering your preferences)
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
• Advertising cookies: Used to measure the effectiveness of advertising campaigns and deliver relevant ads (Google Ads, Meta Pixel)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• SSL encryption on all website pages
• Secure password-protected access to client accounts and advertising platforms
• Limiting access to personal information to authorised personnel only
• Regular review of our data handling and storage practices

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Client data: Retained for the duration of our service agreement and for up to 7 years after the relationship ends, as required by Australian tax and business record-keeping obligations.

Enquiry and scorecard data: Retained for up to 2 years after your last interaction with us, unless you request earlier deletion.

Website analytics data: Retained in anonymised form and subject to Google Analytics' own data retention policies.

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or outdated information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at hello@klixd.com or call 0434 395 387. We will respond within 30 days.

Our website may contain links to third-party websites (e.g. Google, Meta, industry resources). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are designed for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If we make significant changes that affect how we handle your personal information, we will notify existing clients directly.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Klixd (operated by Life Sphere Strategies Pty Ltd)
Southern Highlands, NSW, Australia
Email: hello@klixd.com
Phone: 0434 395 387

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.